From the moment you walk through our doors, you’ll realize that our services are built around an experience- not just a lash appointment. We take a personalized approach to every client who walks through our door. There’s no one-size-fits-all service when it comes to lash extensions! In fact, we’ve fixed a lot of bad work so we’ve seen it all.
Unfortunately, so many lash artists overlook the importance of the client’s experience which is an essential part of retention and, ultimately, your success. Here are a few ways you can create a premier lash experience for your clients:
In a big believer in client education! There’s simply not enough of it in the lash industry. Help your clients understand their lash options and provide helpful guidance.
Start by helping them determine which lash style is a good fit. Study the shape of their eyes, their face, and the health of their natural lashes. Ask questions to understand their lifestyle like…
Do you want your eyes to look younger and brighter?
Are you unhappy with the eyelash extensions that you already have?
Do you wear mascara and eyeliner daily?
Let Them Set The Tone
Some clients like to kick back and relax while others like to chat for the entire appointment. Help create a premier lash experience by letting them set the mood- chatty, relaxed, or something in between. Create a client-focused experience to keep them coming back for more than just quality lashes.
Set Them Up For Success
Don’t just let them walk out of the door without an aftercare guide! We know how
Important aftercare is when it comes to lash extensions. Be proactive instead of reactive. Create handouts and guides to help them maintain their lashes in between appointments. Remember not to skip the small stuff! Educate them on the importance of using oil-free products. Teach them how to brush their lashes and properly wash their face.
iLash Charlotte is a place where our clients can kick their feet up, relax, and let us build the lashes of their dreams. We strive to maintain our 5-star reputation when it comes to quality lashes and client experience and would love to help you get on the path to success with a mentoring call.
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