How To Break Up With A Client The Right Way

by | Feb 7, 2019 | Students | 0 comments

Wouldn’t it be nice If we were surrounded by cupid and chocolates all year?

Flower bouquets, sweet cards, and romantic dinners?


It’s officially the season of love! But sometimes love fizzles out. You grow apart or lose the spark. Breakups are never fun whether they are personal or professional. We’ve all probably had our fair share of love and loss in our personal lives, but what about as lash entrepreneurs?

Have you ever had a client that just wasn’t a good fit? Always unsatisfied….complaining…just
generally an unhappy person?

As with any relationship in life, you need to manage your business relationships accordingly and sometimes breaking up is the right thing to do. Here’s how…

Remain Professional

Remember, you are a business owner running your brand. Be apologetic and honest about why
your relationship is over. Maybe they don’t properly care for their lashes then complain about having to pay for full sets. There are lots of reasons you might feel like it’s time to say goodbye- follow your instinct!

Be Firm About Your Policies

Sometimes people have reactions, irritations or just generally don’t enjoy the lashes as much as they thought they would. Remain firm about your refund policy but offer advice and suggestions so you part ways on a good note.

Stay Focused

Lash artists have to deal with customer service issues just like any other business owner. Hopefully your bad days are far and few between, but don’t let one bad experience shake you to your core. Breakups are just part of love, life, and business!

Recent Posts

3 Ways To Advertise Your Lash Services

3 Ways To Advertise Your Lash Services

If you're a lash artist, advertising your services is essential to your success. Not only do you need to let potential clients know that you offer lash services, but you also need to find the right advertising strategy that will generate more traffic to your salon....

Instagram Tips for Getting More Clients: Techs’ Edition

Instagram Tips for Getting More Clients: Techs’ Edition

Are you looking to get more lash extension clients? If so, you're in luck! In this blog post, we will be discussing some helpful tips for using Instagram to attract new customers. Instagram is a powerful tool for marketing your business, and with the proper...

Time to Follow Up

Time to Follow Up

Are you following up with your clients? As a lash artist, it is essential to remember to follow up with your clients after their lash session. When I started implementing this step into my business, I noticed an increase in my retention. By following up, I provided...